Patient Engagement and Monitoring

Collect Engage Change

A recent study, published in the American Journal of Managed Care, finds the use of automated calls for follow up and care coordination is far less expensive and perhaps even more effective than tasking nurses to make calls to patients. “Driven by the value-based and financial implications of healthcare reform, providers have begun to transform their delivery structure, emphasizing the shift from inpatient to ambulatory settings and managing patients in an appropriate setting along the care continuum,” explain researchers.

Provides a consistent contact with the patient
Proactively monitoring patient progress throughout healing process
Ongoing follow up of patients to ensure better adherence to post-discharge instructions
Managing alert notifications to health care staff
Collecting patient outcomes information
Providing a wide range of reporting options for measuring patient outcomes
Proactively identifying problems before they lead to readmission
Using your professional staff’s time more effectively

Using Automated Outreach Improves Patient Outcomes and Hospital Brand Perceptions